Cancellation policy

Cancellations

Late cancellations and missed appointments exclude others from receiving treatment, and are an inconvenience for myself due to the time spent preparing for your arrival. If you need to cancel your appointment, please contact me as soon as possible to allow me to fill your appointment time.

You may cancel by phone call or text message on 0414 818 836, or via email. Online cancellations are currently not available with my current booking system provider but should be back online soon.

I understand that illness, emergencies and circumstances outside your control do arise, therefore I do not charge a cancellation fee when you have notified me of the cancellation by 9am (ACST) on the day of your appointment. A 50% cancellation fee may be charged at my discretion for cancellations made after this time.

Missed appointments

For missed appointments a 100% cancellation fee may be charged at my discretion. Prepaid sessions (including all online consultations) are non-refundable when unattended at the appointed time. If the appointment was to be paid for by a gift voucher, the gift voucher will be considered to have been used in full. To avoid these charges, please reschedule your appointment under my very generous cancellation policy outlined in the paragraph above.

In the case of repeat cancellations or missed appointments without good reason, I reserve the right to refuse to rebook future appointments.

Late arrivals

Time for your appointment has been allocated just for you. Late arrival may result in a shortened session time in order that I can accomodate appointments following yours. Full payment for your booked session time will be required.

To maximise your treatment time, please arrive 5-10 minutes prior to your first appointment if you haven’t completed the client intake form that was emailed to you.