Cancellation policy

Cancellations

Late cancellations and missed appointments exclude others from receiving treatment, and are an inconvenience for myself due to the time spent preparing for your arrival. If you need to cancel your appointment, please contact me as soon as possible to allow me to fill your appointment time.

You may cancel by phone call or text message on 0414 818 836, by email, or in the case of bookings made online – through the online booking software (up to 12 hours prior to your appointment).

I understand that illness, emergencies and circumstances outside your control do arise, therefore I do not charge a cancellation fee when you have notified me of the cancellation by 9am on the day of your appointment. A 50% cancellation fee may be charged at my discretion for cancellations made after this time.

Missed appointments

For missed appointments a 50% cancellation fee will be charged in all circumstances.

In the case of repeat cancellations or missed appointments without good reason, I reserve the right to refuse to rebook future appointments.

Late arrivals

Time for your appointment has been allocated to you. Late arrival may result in a shortened session time in order that I can accomodate appointments following yours. Full payment for your session will be required.

To maximise your treatment time, please arrive 5-10 minutes prior to your first appointment to allow time to fill out the required paperwork.