Terms and Conditions
Late cancellations and missed appointments exclude others from receiving treatment, and are an inconvenience due to the time and energy spent preparing for your arrival. If you need to cancel your appointment, please contact me as soon as possible to allow me to fill your appointment time. You may cancel via my online booking system (up to 2 hours before), by phone call or text message on 0414 818 836, or via email.
I understand that illness, emergencies and circumstances outside your control do arise, therefore I do not charge a cancellation fee when you have notified me of the cancellation by 9am (ACST) on the day of your appointment. A 50% cancellation fee may be charged at my discretion for cancellations made after this time.
Due to an increase in no-shows, I now require a $20 deposit to be made when booking your appointment online. If you wish to avoid this charge, please contact me directly to book your appointment for you.
For missed appointments a 100% cancellation fee may be charged at my discretion. Deposits and prepaid sessions (including all online consultations) are non-refundable when unattended at the appointed time without notice. If the appointment was to be paid for by a gift voucher, the gift voucher will be considered to have been used in full. To avoid these charges, please reschedule your appointment under my very generous cancellation policy outlined in the paragraph above.
In the case of repeat cancellations or missed appointments without good reason, I reserve the right to refuse to rebook future appointments.
Late arrivals or shortened sessions
Time for your appointment has been allocated just for you. Late arrival may result in a shortened session time in order for me to honour the time of the clients who are booked directly after you. Full payment for your entire scheduled time will be required.
Iff you haven’t completed the online client intake form prior to your first appointment, please arrive 5-10 minutes to complete this form and therefore avoid missing out on your full treatment time.
Additionally, as an allocated treatment time has been dedicated to you, if for any reason you wish to finish the treatment early, the full cost of the appointment time slot will still be charged.
Medical advice and provision of medical information
Kinesiology is a complimentary therapy and not a diagnostic tool and does not override any advice provided by your medical doctor. Additionally, you agree to inform me at the start of your appointment (for any of my services) as to any medical conditions that may be relevant to your treatment.